Copyright & DMCA Policy

Last updated: July 2026

The short version

We respect copyright. If content on a site we host is using your work without permission, send us a notice and we'll look into it and, where appropriate, remove it. If your content was removed by mistake, you can tell us and get it put back. We also close accounts of repeat infringers.

Reporting infringement (a takedown notice)

If you own a copyright (or are authorized to act for the owner) and believe a site heyolive hosts is infringing it, email our copyright agent a notice that includes:

1. Your name, address, phone number, and email.
2. A description of the copyrighted work you say is being infringed.
3. The exact web address (URL) of the infringing content on the heyolive-hosted site.
4. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.
6. Your physical or electronic signature.

What happens next

When we receive a valid notice, we'll typically remove or disable access to the reported content and let the site owner know why. Because we host sites for small-business owners, we'll usually give them a chance to respond or fix it.

If your content was removed by mistake (a counter-notice)

If you're a heyolive customer and your content was taken down because of a notice you believe was wrong or mistaken, you can send a counter-notice to the same email above, including:

1. Your name, address, phone number, and email.
2. A description of the content that was removed and the URL where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the content was removed by mistake or misidentification.
4. A statement that you consent to the jurisdiction of the federal court for your district (or, if outside the U.S., the district where heyolive may be found), and that you'll accept service from the person who filed the original notice.
5. Your physical or electronic signature.

If we receive a valid counter-notice, we may restore the content unless the original complainant files a court action, consistent with the DMCA process.

Repeat infringers

We will suspend or terminate the accounts of customers who repeatedly infringe others' copyrights.

A word of caution

Filing a false or bad-faith copyright notice — or a false counter-notice — can carry legal consequences, including liability for damages. Please only submit a notice about content you genuinely own or are authorized to protect.